Goal - To provide knowledgeable assistance to patrons with confidence
Objectives- Know the LC system to locate materials in a timely manner
-Know the integrated library system to perform reference searches in relation to
locating materials
-Be able to troubleshoot computer and printer problems, and know who to contact for
further assistance
Goal - To know and perform daily routine
Objectives- Perform pick up
-Retrieve sorted materials from behind Circulation desk
- Shelve materials
- Straighten and shelf read for 15 minutes each shift
- Know additional duties during downtimes
Goal - How to occupy time during downtime and unsupervised periods
Objectives- Straighten and shelf read
- Inventory
- Missing list
- Shifting
Thursday, October 18, 2007
Tuesday, October 9, 2007
ABCD Model
Audience - Student employees employed in the 3rd floor Stacks Department at Appalachian State Univeristy Belk Library and Information Commons
Behavior- The student employees should be able to carry out all the duties assigned and associated with working in the stacks department
Conditions - The students should be able to communicate on a professional level with supervisors, colleagues, and patrons during their assigned hours while fulfilling their obligations as an employee.
Degree - 70-100% for the initial LC training program; 100% patron and supervisor satisfaction.
Behavior- The student employees should be able to carry out all the duties assigned and associated with working in the stacks department
Conditions - The students should be able to communicate on a professional level with supervisors, colleagues, and patrons during their assigned hours while fulfilling their obligations as an employee.
Degree - 70-100% for the initial LC training program; 100% patron and supervisor satisfaction.
Task Analysis
To train student employees in all duties associated with the Stacks department
1. Shelving
- Complete LC computer training program with a final score of 70-100%
- Identify the difference between Library of Congress (LC), Dewey Decimal (DD), and SuDoc
- Identify the difference between collections based on call number and the location of for the
following:
-LC numbers A-J
-LC numbers K-Z
-LC Oversized materials A-Z
-Special Collection materials - labeled App. Coll., Stock Car, Dai
-Periodicals and Films
-Instructional Materials (DD)
-Government Documents (SuDoc)
2. Stacks Maintanence
- Straightening
- Pull books to front; line with edge of shelf
- Push books together and arrange upright with wire hanger
- Shelf Reading
-Choose a section from an assigned collection
- Read LC numbers from each book to ensure books are in proper order
- If books are out of order, place books in proper order
- Record the section completed on individual log
- Shifting
- Be able to recognize when books need to be moved in order to accommodate additional
books
- Be able to recognize when required shift can be immediate or additional planning
- If book cannot be shelved with an immediate shelf, place book on designated shelf in
workroom
- Move books from shelf to shelf in proper call number order
- Adjust books on each shelf proportionately to other shelves
- Shelf read and straighten shelves
4. Use integrated library systems
- Use both Millenium and telnet systems
-Differentiate between which system to use based on task
-Know appropriate passwords and technique to obtain specific function
5. Other tasks
- Inventory
-check off each item if found on the shelf
-highlight items on the list if not found on the shelf
-bring items to the office if information listed on inventory list is different from information on book
-Missing list
- search for each item on the list based on barcode
- for each item, list either NOS, for not on shelf, or check off the item if on the shelf, and bring item to office for processing
-Pick up
-do pick up at least once during shift
- walk with cart a designated path around the floor
- place unshelved materials not currently being used from re-shelving carts, tables, chairs,
shelves
-in workroom, log in to appropriate program, scan materials' barcode into computer program,
sort in LC call number order items on cart, fill out shelving slip and place on cart
-Retrieve materials from Circulation area
-bring all sorted carts with LC call numbers K-Z and oversize A-Z to stacks workroom
-leave unsorted carts behind circulation desk
-during slow times, retrieve books from sorting shelves and carts of unsorted materials, bring to workroom, and sort
-complete shelving slip and put on cart
-Computer and printer related issues
-troubleshoot computers
- fill printers with paper when needed, clear paperjams, fill stapler
- contact appropriate repair people as needed
1. Shelving
- Complete LC computer training program with a final score of 70-100%
- Identify the difference between Library of Congress (LC), Dewey Decimal (DD), and SuDoc
- Identify the difference between collections based on call number and the location of for the
following:
-LC numbers A-J
-LC numbers K-Z
-LC Oversized materials A-Z
-Special Collection materials - labeled App. Coll., Stock Car, Dai
-Periodicals and Films
-Instructional Materials (DD)
-Government Documents (SuDoc)
2. Stacks Maintanence
- Straightening
- Pull books to front; line with edge of shelf
- Push books together and arrange upright with wire hanger
- Shelf Reading
-Choose a section from an assigned collection
- Read LC numbers from each book to ensure books are in proper order
- If books are out of order, place books in proper order
- Record the section completed on individual log
- Shifting
- Be able to recognize when books need to be moved in order to accommodate additional
books
- Be able to recognize when required shift can be immediate or additional planning
- If book cannot be shelved with an immediate shelf, place book on designated shelf in
workroom
- Move books from shelf to shelf in proper call number order
- Adjust books on each shelf proportionately to other shelves
- Shelf read and straighten shelves
4. Use integrated library systems
- Use both Millenium and telnet systems
-Differentiate between which system to use based on task
-Know appropriate passwords and technique to obtain specific function
5. Other tasks
- Inventory
-check off each item if found on the shelf
-highlight items on the list if not found on the shelf
-bring items to the office if information listed on inventory list is different from information on book
-Missing list
- search for each item on the list based on barcode
- for each item, list either NOS, for not on shelf, or check off the item if on the shelf, and bring item to office for processing
-Pick up
-do pick up at least once during shift
- walk with cart a designated path around the floor
- place unshelved materials not currently being used from re-shelving carts, tables, chairs,
shelves
-in workroom, log in to appropriate program, scan materials' barcode into computer program,
sort in LC call number order items on cart, fill out shelving slip and place on cart
-Retrieve materials from Circulation area
-bring all sorted carts with LC call numbers K-Z and oversize A-Z to stacks workroom
-leave unsorted carts behind circulation desk
-during slow times, retrieve books from sorting shelves and carts of unsorted materials, bring to workroom, and sort
-complete shelving slip and put on cart
-Computer and printer related issues
-troubleshoot computers
- fill printers with paper when needed, clear paperjams, fill stapler
- contact appropriate repair people as needed
Learner and Contextual Analysis
Learners
The learners are graduate and undergraduate level college students ranging in age from 17-27. Both male and female students from Caucasian, African-American, and international backgrounds work in this department. The students come from a variety of socio-economic backgrounds, so both temporary and work-study students will be included. Technological skills vary from student to student, as does knowledge of the Library of Congress shelving system and a working library system. The learners typically have high moral standards and good work ethics, however, occasionally, some learners have not yet realized that a campus job is still a job: you have to report to work and do the work assigned.
Context
The learners will become familiar with the job duties and expecations associated with being a stacks students at Appalachian State University Belk Library and Information Commons. The context is the 3rd floor of the library, which contains the call numbers K-Z, A-Z oversize materials, 36 public computers and 1 public printer, Academic Computing Services for faculty and staff training, a digital media lab for all patrons, two reference librarians, and the stacks department. The majority of training will take place in the stacks workroom; however, learners will be expected to know the location of all departments and services available on the 3rd floor, and general knowledge of the remaining floors in the library.
The learners are graduate and undergraduate level college students ranging in age from 17-27. Both male and female students from Caucasian, African-American, and international backgrounds work in this department. The students come from a variety of socio-economic backgrounds, so both temporary and work-study students will be included. Technological skills vary from student to student, as does knowledge of the Library of Congress shelving system and a working library system. The learners typically have high moral standards and good work ethics, however, occasionally, some learners have not yet realized that a campus job is still a job: you have to report to work and do the work assigned.
Context
The learners will become familiar with the job duties and expecations associated with being a stacks students at Appalachian State University Belk Library and Information Commons. The context is the 3rd floor of the library, which contains the call numbers K-Z, A-Z oversize materials, 36 public computers and 1 public printer, Academic Computing Services for faculty and staff training, a digital media lab for all patrons, two reference librarians, and the stacks department. The majority of training will take place in the stacks workroom; however, learners will be expected to know the location of all departments and services available on the 3rd floor, and general knowledge of the remaining floors in the library.
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